Privacy Policy
Last updated: August 18, 2026
Driven Psychology respects your privacy and is committed to handling personal information thoughtfully, responsibly, and in accordance with applicable privacy and professional requirements.
This Privacy Policy explains how Driven Psychology collects, uses, discloses, protects, and manages personal information through our public website, administrative communications, Contact form, Help Me Choose service, and related online services.
Information collected as part of an established psychological service is also governed by the informed-consent, confidentiality, record-keeping, and privacy requirements applicable to that professional service.
Information We Collect
The information we collect depends on how you interact with us.
Website and Administrative Inquiries
When you contact Driven Psychology or complete a website form, we may collect information such as:
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Your first name and, where provided, last name
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Email address
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Phone number
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Preferred contact method
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The general type of administrative assistance requested
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Information you choose to include in an optional administrative message
Our public website forms are intended for general administrative purposes. Please do not submit detailed clinical, medical, or emergency information through these forms.
Help Me Choose
Help Me Choose is an administrative service intended to help prospective clients navigate available psychologists and appointment options.
Information collected may include:
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Contact information
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Type of service requested
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In-person or virtual appointment preference
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Scheduling preferences and availability
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Broad areas of practice or other practical preferences, where requested
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Optional administrative scheduling information
Help Me Choose is not a psychological assessment, diagnosis, clinical consultation, or guarantee of therapeutic fit. Information is used to assist our administrative team in identifying currently available options.
Booking and Clinical Services
Driven Psychology uses Jane as its clinic-management and secure booking platform. If you book an appointment or become a client, additional information may be collected through Jane for purposes such as scheduling, consent, billing, insurance, communication, and the provision and documentation of psychological services.
Clinical records and other information collected in the course of psychological services are subject to applicable privacy law, professional standards, and the informed-consent process between you and your psychologist.
Website and Technical Information
Like most websites, our website platform may automatically collect limited technical information, such as:
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IP address
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Browser and device information
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Pages visited
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Date and time of access
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Referring website or page
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Cookie and similar technology information
This information may be used to operate, secure, maintain, and understand the performance of the website.
How We Use Personal Information
Driven Psychology may use personal information to:
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Respond to administrative inquiries
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Assist prospective clients in navigating available services
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Schedule, confirm, change, or manage appointments
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Facilitate communication with clients and prospective clients
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Administer billing, receipts, and insurance-related processes
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Provide and document psychological services
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Maintain appropriate clinical and administrative records
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Operate, secure, troubleshoot, and improve our website and systems
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Meet legal, regulatory, professional, insurance, accounting, or other legitimate operational requirements
We limit the collection, use, and disclosure of personal information to purposes that are reasonably connected to the services being provided or another permitted purpose.
Consent
Where consent is required, Driven Psychology seeks consent before or at the time personal information is collected.
By voluntarily submitting information through a website form, contacting our office, or using our services, you consent to the collection, use, and disclosure of information for the purposes communicated to you, subject to applicable law.
You may withdraw or change your consent in appropriate circumstances. Legal, professional, contractual, or record-retention obligations may limit our ability to stop using or retain certain information. We will explain any relevant consequences where applicable.
Website Forms, Email, and Voicemail
Website forms, regular email, and voicemail are intended primarily for administrative communication and are not appropriate for emergencies or detailed clinical information.
Please limit information submitted through these channels to what is reasonably necessary for your administrative inquiry.
Submitting a website form or contacting Driven Psychology does not by itself establish a psychologist–client relationship.
Service Providers and Storage Outside Canada
Driven Psychology uses third-party technology providers to operate its website and clinic-management systems.
Wix
Our website is hosted and supported by Wix. Wix may process or store website visitor information in jurisdictions outside Canada, including the United States, Ireland, South Korea, Taiwan, and Israel, and may use service providers in additional jurisdictions as part of operating its services.
Jane
Driven Psychology uses Jane for functions such as online booking, client administration, secure client access, and clinical practice management.
Jane stores patient information in the regional data centre selected for a clinic account and offers Canadian regional data storage. Jane also advises that certain features may involve limited or temporary processing outside the selected region, including processing by service providers located in the United States.
When personal information is processed outside Canada, it may be subject to the laws of the jurisdiction in which it is processed.
For information about Driven Psychology's policies and practices regarding service providers outside Canada, please contact our Privacy Officer using the information below.
Cookies, Analytics, and Similar Technologies
The website uses cookies and similar technologies that are necessary for website security, stability, and core functionality.
Where optional analytics, advertising, or other non-essential technologies are enabled, additional cookies or similar technologies may be used to understand website use or evaluate the effectiveness of communications and marketing.
Where applicable, visitors can manage non-essential cookies through the website's cookie or privacy controls.
We do not intend for clinical details, diagnoses, treatment information, or detailed information submitted through clinical intake processes to be used for website advertising purposes.
When We May Disclose Personal Information
Driven Psychology does not disclose personal information except as reasonably necessary for an identified purpose or where otherwise permitted or required.
Information may be disclosed:
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With your consent
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To service providers assisting us with authorized operational functions
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To insurers or other parties where you have authorized or requested the disclosure
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Where required or permitted by law
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Where required by applicable professional or regulatory obligations
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In other circumstances described during an applicable informed-consent process
Professional psychological services are subject to additional confidentiality requirements and limits that will be reviewed as part of informed consent.
Safeguarding Personal Information
Driven Psychology uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, disposal, or destruction.
Safeguards may include access controls, secure systems, confidentiality requirements, staff procedures, password protection, and other security measures appropriate to the nature of the information.
No electronic system or method of communication can be guaranteed to be completely secure. We therefore encourage clients and prospective clients to use secure clinical systems when communicating sensitive information.
Retention and Destruction
Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, regulatory, professional, accounting, insurance, or operational requirements.
Clinical records are retained in accordance with applicable professional and legal record-retention requirements.
When personal information is no longer required, it is securely destroyed, deleted, or de-identified as appropriate.
Access and Correction
You may request access to personal information about you that is under Driven Psychology's custody or control, subject to applicable legal limitations.
You may also request correction of personal information that you believe is inaccurate or incomplete.
Requests should be submitted in writing to the Privacy Officer. We may need to verify your identity before responding.
Privacy Incidents
If Driven Psychology becomes aware of a privacy or security incident involving personal information, we will take reasonable steps to contain and assess the incident and will make any reports or notifications required by applicable law.
Third-Party Websites and Services
Our website contains links to third-party services, including Jane and potentially other external resources.
Third-party websites and services maintain their own privacy practices and policies. We encourage you to review those policies when using an external service.
Changes to This Privacy Policy
We may update this Privacy Policy when our services, technology providers, privacy practices, or legal requirements change.
The current version will be posted on this page with the date of the most recent update.
Privacy Questions or Concerns
Questions about how Driven Psychology collects, uses, discloses, stores, or protects personal information may be directed to:
Privacy Officer
Driven Psychology
Unit 1A, 10455 84 Avenue NW
Edmonton, Alberta T6E 2H3
Phone: 780-777-8868
Email: admin@driven-psych.com
Please avoid including unnecessary clinical or sensitive information when making a general privacy inquiry.